Shipping policy
Shipping Policy
Last updated: May 2026
MOBILUX Store Shipping Policy
Thank you for shopping at MOBILUX Store.
Shipping Destinations
We currently ship to customers in Germany and selected countries within the European Union (EU).
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Delivery Times
Estimated delivery times:
- Germany: 3–4 business days
- European Union: 4–10 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs procedures, weather conditions, or other circumstances beyond our control.
Shipping Costs
MOBILUX Store offers free shipping on all orders unless otherwise stated at checkout.
No additional shipping fees will be charged after the order is placed.
Order Tracking
Where available, customers will receive a shipping confirmation email with tracking information once the order has been dispatched.
Returns and Return Shipping Costs
Customers have the right to return products within 14 days of receipt, in accordance with EU consumer protection laws.
Unless otherwise required by law, return shipping costs are the responsibility of the customer.
Returned items must be sent back in their original condition and packaging.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
MOBILUX Store is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can assist you in resolving the issue with the shipping carrier.
Contact Information
For any shipping-related questions, please contact us:
Email: info.mobilux1982@gmail.com
Phone / WhatsApp: +49 155 673 92867
We aim to respond within 24–48 hours.