Shipping policy

 

Shipping Policy

Thank you for shopping with MOBILUX.

Shipping Destinations

We currently ship to customers throughout Germany and selected countries within the European Union.

Order Processing

Standard Orders

Most standard orders are prepared and shipped within 1 business day after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

Bulk Orders

Large-quantity orders may require additional preparation time. If the requested products are not available in stock, the order will be forwarded to our manufacturing partner for production. Customers will be kept informed of the latest status of their order throughout the entire process.

Production typically requires approximately 7 business days.

Delivery Times

Standard Orders

After dispatch:

  • Germany: 1–3 business days
  • Selected European Union countries: 3–7 business days

Bulk Orders

For bulk orders, production time is added to the shipping time.

The final delivery time may vary depending on the order quantity, production schedule, and shipping conditions.

If additional time is required, customers will be informed in advance.

All delivery times are estimates and may vary due to shipping carrier delays, customs procedures, weather conditions, or other circumstances beyond the control of MOBILUX.

Shipping Costs

Shipping costs are displayed during checkout.

Where free shipping is offered, no additional shipping charges will be applied after the order has been placed.

Order Tracking

Where available, customers will receive an email containing tracking information once their order has been shipped.

Returns

In accordance with European Union consumer protection laws, customers have the right to return products within 14 days of receiving their order.

Unless otherwise required by law, return shipping costs are the responsibility of the customer.

Products must be returned in their original condition and original packaging.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

MOBILUX is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us as soon as possible so that we can work with the shipping carrier to resolve the issue.

Contact Information

Email:
info@mobilux.tech

Phone / WhatsApp:
+49 155 673 92867

We aim to respond to all enquiries within 24–48 hours.