Refund policy

Return and Refund Policy

Last updated: July 15, 2026

Thank you for shopping at MOBILUX.

Right of Withdrawal (14-Day Return Period)

Customers in the European Union have the legal right to cancel their order within 14 days after receiving the goods without giving any reason.

To exercise your right of withdrawal, please contact us at:

After notifying us, you must return the goods within the legal period.

Return Conditions

To be eligible for a return, the product must be returned in the same condition in which it was received.

The item must:

Return Address

Please contact us before sending any return.

Return address:

MOBILUX
Kölner Straße 158
57290 Neunkirchen
Germany

Items returned without prior notification may not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly delivered, the customer is responsible for return shipping costs.

If the product is defective or we sent the wrong item, MOBILUX will cover the necessary return costs.

Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at:

We will review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method.

Depending on your payment provider, processing may take several business days.

Exchanges

If you need a different product or variant, please contact us. Depending on availability, we will assist you with an exchange or replacement.

Contact Information

MOBILUX
Kölner Straße 158
57290 Neunkirchen
Germany

Phone / WhatsApp:
+49 155 67392867

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